Frequently Asked Questions:

About Our Products

    • In Lieu water has a pH of approximately 8.2. Because our water is sourced from nature and filtered through mineral-rich volcanic rocks, there may be slight natural fluctuations in the pH, typically within a range of ±0.3. These variations reflect the water's purity and natural mineral composition, ensuring its quality remains uncompromised.

    • In Lieu water is enhanced using our proprietary Active Hydro+™ Technology, which delivers powerful antioxidant properties. This enrichment process helps reduce oxidative stress and inflammation, offering additional wellness benefits. Combined with its natural alkalinity, minerals, and electrolytes, In Lieu water provides optimal hydration for an active, balanced lifestyle.

    • In Lieu water contains essential minerals such as calcium, magnesium, and potassium, which support overall health and hydration.

    • Yes, In Lieu water is suitable for all individuals seeking enhanced hydration and wellness benefits.

    • Our water is sourced from the Ta-Pieh Mountains, a pristine and ecologically rich region in China. Known for its lush forests, diverse wildlife, and untouched wilderness, this area provides a naturally pure water source. We bottle our water directly at the source to preserve its natural freshness, purity, and unique mineral composition, offering you a hydration experience inspired by nature’s finest craftsmanship.

    • Enhanced Hydration

      Hydrogen water absorbs quickly into the body, providing superior hydration at the cellular level, helping you feel replenished faster than regular water.

    • Sports Recovery

      By reducing oxidative stress and inflammation, hydrogen water aids muscle recovery, alleviates soreness, and accelerates post-workout recovery.

    • Mental Clarity

      Hydrogen water reduces oxidative stress in the brain, improving focus, cognitive function, and overall mental clarity, helping you stay sharp throughout the day.

    • Hangover Remedy

      Hydrogen water rehydrates quickly and neutralizes alcohol-induced free radicals, easing hangover symptoms like fatigue and headaches.

    • Better Energy

      By enhancing cellular efficiency and combating oxidative stress, hydrogen water naturally boosts energy and focus without stimulants.

    • Antioxidant

      Packed with molecular hydrogen, hydrogen water neutralizes free radicals, reducing aging, inflammation, and supporting overall wellness.

    • 0 calories, 0 sugar, 0 sweeteners. With no artificial additives, each sip offers an unparalleled experience of clean, refreshing hydration.

  • Nutritional Information

    • Calories: 0 kcal

    • Total Fat: 0 g

    • Saturated Fat: 0 g

    • Trans Fat: 0 g

    • Sodium: 14.9 mg

    • Total Carbohydrate: 0 g

    • Sugars: 0 g

    • Protein: 0 g

    Typical Analysis 

    • Calcium: 38.1 mg/L

    • Magnesium: 37.6 mg/L

    • Potassium: 1.6 mg/L

    • Silica: 20 mg/L

    • Sulfates: 10mg/L

    • Chlorides: 10mg/L

    Allergen-Free

Payment, Subscription & Refund

  • Credit cards

    • If your shipment arrives damaged, please email hello@inlieuwater.com within 7 days of receiving your order with the following:

      • A clear photo showing the damage to the product.

      • Your order number.

    • Once verified, we will ship you a replacement product free of charge.

    • If you are not satisfied with your order, please email us at hello@inlieuwater.com within 14 days of receiving your package.

    • Refunds will be issued to the original form of payment.

  • If you need to return or exchange your order, please contact us at hello@inlieuwater.com. Returns are accepted for unopened and unused products only.

    • Refunds are processed within 7 business days of the returned item’s arrival at our facility.

    • A refund notification will be sent via email once processed.

General Shipping

    • Orders will arrive within 2-5 business days after your order is placed via local courier services, unless otherwise stated on our website or via email.

    • Shipments are dispatched from our Hong Kong facility, and transit times may vary based on your location.

    • Note: We are currently unable to offer expedited shipping.

    • Once your order has been shipped, we will email you a tracking number (if an email address was provided during checkout).

    • If you have questions about your order status, please contact us at hello@inlieuwater.com.

    • If your package does not arrive within the expected delivery window, please email us at hello@inlieuwater.com. We will work with our delivery partner to resolve the issue.

    • However, In Lieu is not responsible for delivery failures due to incorrect order or shipping information provided at checkout.

    • Free shipping is available for orders over HK$500 to most addresses in Hong Kong.

    • At this time, we do not ship to locations outside of Hong Kong.

    • We process and ship orders quickly, so we may not be able to accommodate changes.

    • If you wish to cancel or modify your order, contact us at hello@inlieuwater.com within 24 hours of placing your order, and we’ll do our best to assist.

    • Yes, but you will need to place a separate order for each shipping address.

Others

    • Store in a cool, dry place. Avoid direct sunlight or high temperatures.

    • Yes, In Lieu water packaging is 100% recyclable.

    • We are committed to sustainability and reducing environmental impact through eco-friendly packaging. Each bottle is designed to be fully recyclable, aligning with our mission to protect the planet while providing superior hydration.

    • By choosing In Lieu, you’re not only prioritizing your health but also supporting a more sustainable future. Don’t forget to recycle me—every step counts in preserving our environment for future generations.

    • In Lieu water has a shelf life of 12 to 24 months when stored in a cool, dry place away from direct sunlight and heat.

  • Item description

Have more questions?

Feel free to chat with our customer service specialists via WhatsApp!