At In Lieu, we strive to ensure a seamless shopping experience for our customers in Hong Kong. Please review our shipping and return policies below:

General Shipping

When will my order be delivered?

• Orders will arrive within 2-5 business days after your order is placed via local courier services, unless otherwise stated on our website or via email.

• Shipments are dispatched from our Hong Kong facility, and transit times may vary based on your location.

• Note: We are currently unable to offer expedited shipping.

How do I track my order?

• Once your order has been shipped, we will email you a tracking number (if an email address was provided during checkout).

• If you have questions about your order status, please contact us at hello@drinkinlieu.com.

What if my package didn’t arrive?

• If your package does not arrive within the expected delivery window, please email us at hello@drinkinlieu.com. We will work with our delivery partner to resolve the issue.

• However, In Lieu is not responsible for delivery failures due to incorrect order or shipping information provided at checkout.

Where can I get free shipping?

• Free shipping is available for orders over HKD 500 to most addresses in Hong Kong.

Do you ship overseas?

• At this time, we do not ship to locations outside of Hong Kong.

What if I need to cancel or modify my order?

• We process and ship orders quickly, so we may not be able to accommodate changes.

• If you wish to cancel or modify your order, contact us at hello@drinkinlieu.com within 24 hours of placing your order, and we’ll do our best to assist.

Damages & Refunds

What if my shipment arrives damaged?

• If your shipment arrives damaged, please email hello@drinkinlieu.com within 7 days of receiving your order with the following:

  • A clear photo showing the damage to the product.

  • Your order number.

• Once verified, we will ship you a replacement product free of charge.

What if I want a refund?

• If you are not satisfied with your order, please email us at hello@drinkinlieu.com within 14 days of receiving your package.

• Refunds will be issued to the original form of payment.

How do I return an order?

• If you need to return or exchange your order, please contact us at hello@drinkinlieu.com. Returns are accepted for unopened and unused products only.

Subscription Orders

• For subscription-related inquiries, including modifications or cancellations, please email hello@drinkinlieu.com.

Can I ship products to multiple addresses?

• Yes, but you will need to place a separate order for each shipping address.

When will I receive my refund or credit?

• Refunds are processed within 7 business days of the returned item’s arrival at our facility.

• A refund notification will be sent via email once processed.

Contact Us

If you have any questions or concerns, feel free to reach out:

• General Inquiries: hello@drinkinlieu.com